Shipping & Returns
All orders are packed by hand and shipped with a little sea air from Margate, England!
Full information is below for custom Risograph prints and online store orders. If you have any other queries, get in touch.
RISOGRAPH JOBS
Orders are dispatched every weekday afternoon, unless we’re closed for holidays etc.
Print jobs are shipped with APC or InPost. You’ll receive a tracking email from the courier once sent. Cost depends on the order value and parcel weight and will be stated in your quote.
Courier delivery aims are listed below. Once a parcel is shipped, we have no control over the delivery date.
Our Risograph service for UK customers only. If you’re outside the UK and want to order prints, please email contact@duplikat.co.uk so we can advise further.
Orders are shipped using paper boxes, packaging and tape - please do recycle!
Refunds are not available for custom prints, but if there’s an issue please get in touch. We’re not responsible for unrealistic expectations of Risograph printing, so can only offer a reprint or refund if we make a mistake or your order is damaged / lost.
If a shipment hasn't arrived on time or arrives damaged, please contact us immediately with photographs and information. We need these to claim for damages via the courier company and will always endeavour to reprint damaged orders if possible.
APC
Next working day delivery aim
Delivered Mon - Fri, usually between 8am - 4pm
Price from £8.00
Extra options for 10:30am / 12pm / Saturday delivery
InPost to shop / locker
2-3 days delivery aim
Delivered 24/7
Price from £3.50
InPost to home address
3-4 days delivery aim
Delivered Mon - Sat, usually between 7am - 9pm
Price from £4.40
ONLINE STORE
Dispatch time 1-3 working days. Orders placed over a weekend will be processed the next working day.
Online store orders are shipped with either Royal Mail or InPost. Cost depends on the parcel size and weight and is calculated at the checkout.
Courier delivery aims are listed below. If you choose an untracked service, you will not receive a tracking number and we have no way to check the delivery status. Once a parcel is shipped, we have no control over the delivery date.
Items are shipped using recyclable paper packaging, although some products contain unavoidable plastic.
We offer returns up to 14 days after purchase and goods must be returned in an unused condition. Please get in touch if you’d like to return an item and a refund will be sent once the stock is back with us. Items should be sent on a tracked service for safety and we do not cover return postage costs, except for damaged / defective items.
We currently ship worldwide, excluding the EU (due to GPSR rules). International parcels are sent via Royal Mail or Evri and the cost / estimated shipping time is stated on the checkout. We’re not responsible for tax or import charges on arrival in the destination country.
Royal Mail 2nd class untracked
3 working days delivery aim
Delivered Mon - Fri, usually between 7am - 4.30pm
Price from £1.10
Free 2nd untracked shipping for UK orders over £35
Royal Mail 1st class untracked
1 working days delivery aim
Delivered Mon - Fri, usually between 7am - 4.30pm
Price from £1.90
InPost to shop / locker
2-3 days delivery aim
Delivered 24/7
Price from £3.50
InPost to home address
3-4 days delivery aim
Delivered Mon - Sat, usually between 7am - 9pm
Price from £4.40