FREQUENTLY ASKED QUESTIONS

 

What is Risograph?

The Risograph (or 'Riso') is a digital stencil duplicator, originally released in Japan in 1986. A speedy and low cost alternative to screen printing, the Riso produces stencil paper prints using a unique range of vivid spot colour inks. Originally intended for high volume printing, the Riso technology has since been adopted by artists and publishers as a way of producing bright, tactile prints. 

What's the largest size you can print?

A3 paper (297 x 420mm) but the Risograph cannot print full bleed, so we leave a 10mm blank margin around the page edge.

Do you have a minimum order quantity?

In theory you can print just 1 copy, but as you're paying £10 per stencil colour + service regardless, it makes sense to order a few extra copies!

How many ink colours do you have?

We currently stock 23 Risograph spot colour inks and are always adding more! You can see the full range here.

How much does it cost to print?

As with screen printing, most of the cost of Risograph printing is in the initial set up of stencils. We charge £10 per colour stencil and our service fee depends on the number of colours and copies. Check out our price estimate page or print packages. If you require a custom job, please request a quote - we aim to reply to messages within 1 day.

How long does it take to print?

Risograph printing is a very quick process (in theory!) although the machines are temperamental and can jam and error on occasion. We also need to leave prints to dry between each layer, so more layers will mean more drying time - estimate roughly 1 day per layer.

What will my prints look like?

We provide a digital artwork proof before printing to make sure everything looks ok, using Riso ink equivalent HEX / Pantone codes. It doesn't look 100% identical to a paper Riso print, but gives a good indication. If your artwork has been set up correctly and thoughtfully for the Risograph process, your prints should turn out great! You can see examples of previous work in our portfolio.

Can I order print proofs?

We charge £10 per stencil colour with free service and you'll receive 1 proof print on a house stock paper. We cannot save stencils from proofs as they're discarded in the Riso machine, so if you'd like to go ahead with the job, these are charged for again.

Can you save my stencils for reprints?

Stencils are discarded in the Risograph machine as soon as a new artwork is made, so we cannot save them. Reprints will incur the same cost as the initial print run.

Can I provide my own paper for printing?

We only print on paper stocks we have purchased, as they've been tested in our machines and we know they work well with Risograph inks. However if you've got a very specific paper in mind that we can't get in stock, we may be able to print on it - contact us to discuss.

Can I order a printed colour chart?

We're currently working on a new colour chart which will be available soon, but we have printed swatches we can post out - contact us if you'd like some. 

How do I set up artwork for printing?

Please refer to our print guide here.

Do you offer artworking?

Yes we offer an artwork and file set up service, charged at £25 p/h - contact us for more information.

Are Risograph prints archival / lightfast?

Risograph inks are oil based and not classed as archival or lightfast. Prints will fade over time if left in direct sunlight, but will last much longer if kept out of light. Fun fact - Riso fluorescent inks glow under UV light!

Can I visit your studio?

Our studio isn't a walk-in retail space, so we're only able to accept visits by prior arrangement. However, due to Covid-19 regulations we're currently not accepting any visits due to distancing regulations.

Are you hiring?

Duplikat is run by two freelance artists and we currently don't have any openings, but we have plans to potentially hire in the future - watch this space!

For any questions not listed, please drop us an email :)

TERMS & CONDITIONS

 

All points of our print guide should be followed to achieve a good result and we cannot be held responsible for any mistakes or spelling errors within files. If amendments are required by us, studio time is charged at £25 p/h.

 

We must receive a colour JPG/PNG proof, plus correctly formatted and sized artwork files in order to commence a print job.

Once an order is confirmed by email or phone and the digital proof has been approved, we will commence the print job. Any cancellations after this point will incur material & labour charges. Any jobs which are completed by us but no longer required for any reason need to be paid for in full.

 

We require a 25% deposit for jobs over £500.

It is your responsibility to ensure that artwork is not unlawful or breaches any copyrights.

We cannot be held responsible for deadlines which are not communicated to us at the time of ordering. If you require a quick turnaround

on a job, please contact us first as we run a busy studio and may need to charge a rush fee.

All work must be fully paid for before leaving the studio. We accept pre-payment by bank transfer/debit/credit card or payment on

collection by debit/credit card, Monzo or cash. An invoice will be provided for all orders. We are not VAT registered.

UK orders are shipped with Royal Mail Signed For 1st Class or Parcelforce, depending on weight and size. Any loss or damage after the point of posting is the responsibility of the courier company, although we'll do everything we can to assist and reprint if necessary.

Risograph is a manually controlled, analogue process and prints will not look exactly the same as digital designs. Mis-registration, roller marks, pick-up marks and back of paper transfer should be expected, although we try to minimise this where possible. See out print guide for details.

We order in paper at A3 size (297x420mm) from various mills, which has a couple of mm's tolerance in size. We in turn aim to trim all artwork to the exact requested size, but a couple of mm's tolerance should be expected, especially for larger jobs as we cut paper in separate stacks.

Publications, folded leaflets, greeting cards and zines are all made by hand in our studio, therefore 100% perfection should not be expected as with machined products.

Please ensure that Risograph is the correct print medium for your job before ordering, as we cannot be held responsible for unrealistic expectations of the finished result. Please contact us if you have any questions before printing. We do not offer refunds on completed print jobs. 

Custom quotes are valid for 30 days.

We reserve the right to use client print work for portfolio and online purposes, unless specifically asked not to.

SHIPPING & RETURNS

 

Custom print orders

 

We ship custom print orders using Royal Mail 1st class tracked or Parcelforce 24 Express services. We can also deliver locally to east London by cargo bike and ship within London city via same day couriers for urgent or large jobs. We provide a tracking number to customers and once an item is shipped we have no control over 3rd party actions, although will of course help to resolve any issues.

Print orders can also be collected directly from our studio by pre-arrangement. Please try to arrive at the time arranged, as we are not a walk-in shop and aren't always present at the studio.

If an item hasn't arrived after 7 working days or arrives damaged, please contact us immediately with photographs and information. We may be able to claim for damages through the courier company and will always endeavour to reprint damaged orders if possible.

 

We package up prints very carefully using 2 layers of greyboard, recycled Kraft paper wrapping, paper kraft tape, paper bubble wrap and rigid cardboard mailers, therefore damage is very rare.

We cannot accept returns on print orders due to each one being custom produced. We strongly encourage you to read our print guide and terms & conditions fully before ordering, to avoid unrealistic expectations of finished results. If you're not happy with your print order or think something is incorrect, please email us and we'll do our best to resolve the issue.

Duplikat Store orders

We ship all store orders using Royal Mail standard services with no tracking. Please allow 3-5 working days dispatch time after your order is placed and paid for.

If an item hasn't arrived after 7 working days or arrives damaged, please contact us immediately with photographs and information. We may be able to claim for damages through the courier company and will always replace damaged orders if possible.

COPYRIGHT

 

All images on this website are the property of Duplikat Ltd and you agree not to copy, display, distribute, reproduce, modify or re-post any content without express written permission from Duplikat Ltd. 

We reserve the right to use client print work for portfolio and online purposes, unless specifically asked not to.

We keep copies of custom printed work for our portfolio (and studio walls!). We do not give away or sell custom printed work and it's only kept for Duplikat private reference. We may use artwork mis-prints to create custom products for the Duplikat Store which has been printed over multiple times, erasing any recognition of specific artwork. We also use misprints and elements of artwork as backgrounds on this website. We cross-shred and recycle all other printed works from the studio.

ENVIRONMENT

 

Risograph is an extremely eco-friendly print process and doesn't require heat to produce prints, as well as using very little electricity. We aim to use recycled paper wherever possible at Duplikat Press and we re-use all misprints for testing, eventually being cross-shredded and recycled. 

Our paper recycling certificate can be viewed here.

Duplikat Press aims to be 100% plastic free and all our mail packaging is made from paper and cardboard, which is easily re-used or recycled. We're currently replacing all plastic print sleeves with biodegradable versions and our badges use biodegradable plastic. 

Environmental information taken from the Riso website:

The maximum power consumption is 300 W*1 even for A3 size printing. Compared with a photocopier that applies toner sheet by sheet using heat, the RISOGRAPH can perform large-volume printing with less power consumption. Because we use rice bran from domestically produced rice, the transport distance of the raw materials necessary for ink production is shorter than soybean oil ink using mass-imported soybeans from overseas, and transport-related CO2 emissions are greatly reduced. In addition, rice ink does not easily deteriorate over time, reducing alteration of printed parts, and extending the recommended expiry date.

Since the RISOGRAPH does not use toner, it does not need a heater for applying the toner with heat. It can be used immediately after turning on the power, and power consumption is kept low. Also, because RISO GRAPH prints at high speed, the duration of electricity usage is shortened. 

 

The RISOGRAPH is certified with the "Eco Mark" issued by the Japan Environment Association. This label indicates that the product is recognized as being useful for environmental conservation and puts less burdens on the environment throughout the product lifecycle.

 

Conforms to the International Energy Star Program

As a company participating in the International Energy Star Program, we have judged that this product meets the criteria for products subject to the International Energy Star Program.

 

Conforms to the Green Purchasing Law

RISO meets the criteria for specified procurement items of the Green Purchasing Law (Japan's Act on Promotion of Procurement of Eco-Friendly Goods and Services by the State and Other Entities). We contribute to reducing environmental burdens by designing for energy saving and supporting recycling.

PRIVACY POLICY

 

We are Duplikat Ltd, also known as Duplikat Press and Duplikat

Website: https://www.duplikat.co.uk

Registered address: Studio 0.4, V22, 5 Crown Close, London E3 2JH

Telephone: 07526349405  /  Email: contact@duplikat.co.uk

Company no: 12527173. We are not VAT registered.

PRIVACY NOTICE

Last updated March 19, 2020

 

Thank you for choosing to be part of our community at Duplikat Ltd, doing business as Duplikat Press (“Duplikat Press”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at contact@duplikat.co.uk. When you visit our website https://www.duplikat.co.uk (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. WHAT ARE YOUR PRIVACY RIGHTS?

8. CONTROLS FOR DO-NOT-TRACK FEATURES

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

10. DO WE MAKE UPDATES TO THIS NOTICE?

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

1. WHAT INFORMATION DO WE COLLECT?


Personal information you disclose to us

In Short:  We collect information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; email addresses; contact preferences; and other similar information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Square and PayPal. You may find their privacy notice link(s) here: https://squareup.com/gb/en/legal/general/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

 

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

 

Like many businesses, we also collect information through cookies and similar technologies.  

 

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings).

  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system configuration information.

  • Location Data. We collect information data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Locations settings on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

 

  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.
     

  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
     

  • To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
     

  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

 

  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
     

  • Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
     

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
     

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
     

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
     

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safegaurd your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

 

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

In Short:  We only share information with the following third parties.

  

We only share and disclose your information with the following third parties. We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

  • Advertising, Direct Marketing, and Lead Generation
    Mailchimp

  • Invoice and Billing
    Square and PayPal

  • Web and Mobile Analytics
    Google Analytics

  • Website Hosting
    Wix

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

 

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/.

 

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

 

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).  

 

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@duplikat.co.uk or by post to:

Duplikat Ltd 

Studio 0.4

V22, 5 Crown Close

London, London E3 2JH

United Kingdom

 

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.

Duplikat Press Text WHITE-01.png

Studio 0.4, V22

5 Crown Close

London E3 2JH

07526 349405 (phone/whatsapp) 

contact@duplikat.co.uk

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Company no. 12527173    |    Copyright © 2020 Duplikat Ltd    |    We are not VAT registered